गली Bazaar

Privacy Policy

Last updated: 11 November 2026 · Applies to the Gali Bazaar Android app (package com.galibazaar.app) and related pages.

Gali Bazaar (“we”, “us”) is a platform that connects customers with local grocery, food-corner, sweets, fruits & vegetables and stationery shops in their neighbourhood. This policy explains what personal data we collect, why, who we share it with, and the choices you have. We process personal data in line with India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under them.

1. Data we collect

We never store your full Aadhaar number. We do not collect your precise GPS location, contacts, call logs or SMS. The app does not show third-party ads and does not use advertising trackers.

2. What others can see

• Customer’s mobile number is never shown to the shop. The shop sees your name, delivery address and order, and can talk to you through in-app chat.
• The customer sees the shop’s name, address and phone number, and the delivery person’s name, photo and phone number for their order.
• KYC documents are visible only to Gali Bazaar admins, never to customers or other sellers.
• Sales team members see only the name, area and plan status of shops they referred — not KYC details.
• Shops marked “Sponsored” have paid for a higher position; this label is always shown.

3. Service providers we use

• Supabase — database, login sessions and file storage (servers in Mumbai, India region).
• Google — Google Sign-In; on-device text reading (ML Kit) to auto-check KYC photos (runs on your phone).
• Meta WhatsApp Business Platform — order, complaint and payment-reminder messages to shop phone numbers.
• UPI apps / banks — when a seller pays for a plan outside the app. We receive only the payment reference you enter.

We do not sell or rent personal data. We may disclose data if required by law, court order or a government authority, or to protect users from fraud.

4. How long we keep data

• Account and order data: while your account is active, and up to 90 days after deletion for fraud and dispute handling.
• Invoices, credit notes, payments, commission and TDS records: for the period required by tax law (generally 8 years).
• KYC photos: while the shop or delivery person is active; deleted within 90 days after the account is closed, unless needed for a legal claim.

5. Security

Data travels over encrypted connections (HTTPS). Database rules restrict each user to their own data; KYC files are in private storage readable only by admins. No system is 100% secure; please keep your Google account safe.

6. Your rights

You can access and correct your profile and address in the app, ask for a copy of your data, withdraw consent, ask us to delete your account (see Delete account), and raise a grievance with us. If you are not satisfied with our reply you may approach the Data Protection Board of India.

7. Children

Gali Bazaar is meant for users aged 18 or above. We do not knowingly collect data of children. A parent or guardian who believes a child has used the app can contact us to remove the data.

8. Changes

We will update this page when our practices change and show the new date at the top. Important changes will also be shown in the app.

Terms of Use

Last updated: 11 November 2026

1. The service

Gali Bazaar lets customers browse local shops, place orders for a delivery slot set by the shop, and pay the shop in cash on delivery. The shop — not Gali Bazaar — sells the goods, sets prices, delivers through its own staff, issues the bill and is responsible for the goods. We do not hold stock, collect order payments or deliver orders.

2. Accounts

• You sign in with Google and choose once whether you are a customer or a seller. Sales team accounts are created by Gali Bazaar.
• You must give correct information and keep your account secure. You are responsible for activity on your account.

3. Customers

• Check every item at the door. You may hand back expired, damaged or wrong items before paying and pay only for what you keep.
• After delivery, raise a problem within 48 hours from the order screen; the shop must reply. Refunds, replacements and credit notes are given by the shop.
• Cancel only while the order is still “Placed”. Do not misuse ratings or complaints.

4. Sellers

• Complete one-time KYC for yourself and every delivery person. Hold all licences your business needs (for example FSSAI for food) and follow applicable laws, including GST where applicable.
• List only genuine, legal, unexpired goods at correct prices. Tobacco, cigarettes, bidi, gutkha, pan masala, nicotine or e-cigarette products and alcohol must never be listed; such listings are blocked and may lead to suspension.
• Deliver within the slot you offer. Reply to complaints within 48 hours. Shops with repeated unresolved complaints or very low ratings may be paused automatically.
• Bills and credit notes generated in the app are issued in your shop’s name; you are responsible for their correctness and for your tax filings.

5. Seller plan and paid placement

• A free trial (currently 7 days) starts when your KYC is approved. After that the shop stays listed only with an active plan (currently ₹99 for 1 month; 3, 6 and 12-month plans at a discount). Current prices are shown in the app.
• Payment is made outside the app through the link we send; your plan activates after we verify the payment reference. Fees once activated are non-refundable, except where required by law or if we fail to provide the service.
• “Sponsored / Top shop” placement is optional and paid separately. It changes the position of your shop only and is always labelled “Sponsored”.
• We may change prices with prior notice in the app; changes apply from your next payment.

6. Sales team (referral)

Referral commission is paid only on approved seller-plan payments from shops that joined with the sales person’s code, for as long as the shop stays subscribed, after deduction of tax at source where applicable. A referral code entered by a seller cannot be changed later.

7. Things you must not do

• Break any law, sell banned or counterfeit goods, or mislead customers.
• Harass anyone, misuse another person’s data, or try to get a customer’s phone number outside the app’s features.
• Copy, reverse-engineer or overload the app, or create fake accounts, orders, ratings or payments.

8. Suspension

We may pause or remove a listing or account that breaks these terms, fails KYC, receives serious complaints, or puts users at risk.

9. Liability

The app is provided “as is”. To the extent allowed by law, Gali Bazaar is not liable for the quality, safety or legality of goods sold by shops, for payments made between customers and shops, or for indirect losses. Nothing here limits rights you have under the Consumer Protection Act, 2019.

10. Law and disputes

These terms are governed by the laws of India. Please contact us first; we will try to resolve any issue. Unresolved disputes will be subject to the jurisdiction of the competent courts in India.

Delete your account

You can ask us to delete your Gali Bazaar account and its data at any time.

1. Email justonehourapp@gmail.com from the Google account you use in the app, with the subject “Delete my Gali Bazaar account”.
2. Mention whether you are a customer, seller or sales team member (and the shop name, for sellers).
3. We will confirm and delete your profile, address, chats, photos and KYC files within 30 days.

Kept after deletion: bills, credit notes, payment, commission and TDS records that the law requires us (or the shop) to keep, for the legally required period; order history linked to those bills, with your contact details removed.

Contact & grievance officer

Questions, data requests or complaints: justonehourapp@gmail.com. We acknowledge within 48 hours and aim to resolve within 15 days.